Pengenalan Kursus

The retail outlet whether it is a convenience store, grocery store, mart, supermarket or departmental store is the place where the customer makes decision on the purchase of the products offered by the retailer. Managing store operations for a small retail business of any size or complexity is a challenging task. It requires integration among various functions within the store. When all the functions are performed in an integration manner, the store operations run smoothly. Managing the operations of a retail outlet starts by determining how the tasks pertaining to the premises are to be performed. Firstly, the duration of the hours for business need to be determined. It is also necessary to specify with whom the responsibility of opening and closing the store lies with. Security of the outlet premises and of the merchandise in the store is equally important. The size of the retail store and the level of operations determine the level of security required. Security of merchandise is needed to ensure that pilferage of merchandise or shrinkage as it is commonly termed is minimal.